Article 12: Member Assistance Program (MAP)

The Member Assistance Program (MAP) is provided to all Active Participants (and their covered dependents as well as other household members) enrolled in the Kaiser Permanente HMO Plan, the UnitedHealthcare HMO Plan and the Blue Shield PPO Plan Plan.

Optum is the health services division of UnitedHealthcare Group

(877) 225-2267 (877-22-LABOR) 24-hours-a-day

All Services are completely confidential.

Getting Started: Call Optum

All services covered under this Member Assistance Program must be provided by an Optum Participating Provider and must be pre-authorized.

To get a referral to a MAP counselor, call the Optum Customer Service Department 24-hours-a-day at (877) 225-2267 (877-22-LABOR).

You do not need a referral from your Primary Care Physician to get services under the Member Assistance Program.

How the MAP Can Help You

The Member Assistance Program (MAP) assists Participants with emotional, relational, or behavioral health concerns including:

• Relationship and marital issues, including communications problems and conflict resolution
• Family problems, such as parent/child conflicts, single parenting issues, child and adolescent problems, spousal abuse, incest
• Alcohol and drug abuse, including codependency
• Work-related problems, such as job stress, burnout, interpersonal and situational conflicts, adjustment issues
• Emotional problems and personal issues, including anxiety, depression, personal crises, grief and loss, life change issues
• Disease-related issues, such as coping with chronic and terminal illness, grief and loss
• The MAP also provides extensive services for individuals needing help with non-clinical issues, such as credit card debt, divorce, child custody matters, or shelter from abusive relationships. Through the array of support we provide, we can help you meet virtually any challenge you may face.

In This Section:

• 12.1 Behavioral Health Member Assistance Program
• 12.2 Legal Assistance
• 12.3 Financial Services
• 12.4 Child and Family Services
• 12.5 Eldercare
• 12.6 Community Resources
• 12.7 Internet Resources
• 12.8 Exclusions and Limitations